Why was I issued with a Parking Charge Notice (PCN)?
PCNs are issued by Carflow when motorists fail to comply with the terms and conditions of a car park under our management. Carflow ensures that a sufficient number of large, clearly legible signs are positioned in prominent places throughout the car parks it operates. These signs set out very clearly the terms and conditions of the car park.
In the event that we feel you have breached these terms and conditions, i.e. you have overstayed a free period or paid an insufficient amount to cover your parking, we will issue a PCN. If you feel you have been incorrectly issued with a Parking Charge Notice, Carflow will gladly consider any appeal via the process outlined below.
In the event that we feel you have breached these terms and conditions, i.e. you have overstayed a free period or paid an insufficient amount to cover your parking, we will issue a PCN. If you feel you have been incorrectly issued with a Parking Charge Notice, Carflow will gladly consider any appeal via the process outlined below.
What will happen if I ignore this PCN?
Parking on private land is governed by the Protection of Freedoms Act (POFA) 2012, which introduced keeper liability for parking charges incurred on private land. If you are the keeper of a vehicle that has contravened the rules of a car park that is under our management, and you are unwilling to disclose the driver of the vehicle, ultimately it is your responsibility to pay the PCN. In the event that you refuse to either pay or acknowledge the PCN, we may pursue you via debt recovery action or through the courts.
Know Your Parking Rights
The British Parking Association has created a comprehensive and trusted information resource to allow motorists to understand their rights and responsibilities when it comes to parking. This gives particular attention to best practice on parking rules and regulations as well as clear advice about what do to do if you receive a parking ticket, signs to look out for and other useful facts about the appeals processes available. In order to save time, it is advisable for motorists to familiarise themselves with the legalities of parking to understand whether they have legitimate grounds for their appeal before appealing to Carflow.
Please find a link to the website here: www.knowyourparkingrights.org
Please find a link to the website here: www.knowyourparkingrights.org
Complaints
Carflow takes complaints seriously as they help us to improve our service and help resolve any issues pertaining to the consistency and quality of our business operations. It is important to differentiate between a complaint and an appeal. We define a complaint as the following:
“A concern or issue regarding the quality of the service provided by Carflow, our processes and/or the behaviour of our staff.”
We define an appeal as the following:
“Correspondence relating to the decision by Carflow to issue Parking Charge Notice (PCN) or Notice of Parking Charge (NPC) where a change to that decision is sought after or required.”
If you wish to complain, details of our complaints policy and how to make a complaint can be found here. If you wish to appeal, please see below.
“A concern or issue regarding the quality of the service provided by Carflow, our processes and/or the behaviour of our staff.”
We define an appeal as the following:
“Correspondence relating to the decision by Carflow to issue Parking Charge Notice (PCN) or Notice of Parking Charge (NPC) where a change to that decision is sought after or required.”
If you wish to complain, details of our complaints policy and how to make a complaint can be found here. If you wish to appeal, please see below.
How do I appeal?
All appeals and complaints must be made in writing and can be sent either electronically (via e-mail to appeals@carflow.co.uk or via the form below) or by post (please see details below). No payment is required to appeal.
All appeals must be received within 28 days of the PCN issuance date. All charges will be frozen until an appeal decision is made. If the appeal is unsuccessful, you will be advised in writing and provided with details of the independent appeals service (POPLA) and a unique appeal reference. You may not avail of the independent appeals service unless your appeal to Carflow is rejected in the first instance.
All appeals must be received within 28 days of the PCN issuance date. All charges will be frozen until an appeal decision is made. If the appeal is unsuccessful, you will be advised in writing and provided with details of the independent appeals service (POPLA) and a unique appeal reference. You may not avail of the independent appeals service unless your appeal to Carflow is rejected in the first instance.
FOR CONFIRMATION THAT YOUR APPEAL HAS BEEN SUBMITTED, PLEASE SCROLL UP THE PAGE AFTER YOU SUBMIT.
THE CONFIRMATION TEXT WILL APPEAR ABOVE THIS TEXT
|
If you wish to appeal by post, please send your appeal to the following address:
Appeals Department, Carflow, PO Box 76433, London EC1P 1BB. If appealing by post, remember to ensure that the envelope you use has sufficient postage affixed. Carflow cannot accept mail where the postage has been underpaid. All appeals must contain the PCN reference number, the vehicle registration number, a return postal or e-mail address and as much detail as possible about the appeal. Photos, scans and other attachments should be included where relevant to help your appeal. |
|
Carflow require a written record of all appeal correspondence with motorists.
We therefore do not take appeals over the phone. If you wish to appeal, please see the options above. |
Anti-Modern Slavery Policy
Details on Carflow's anti-modern slavery policy can be found here.
|
|
|
|
|
|
|
|
|
|